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Where and How to Connect to Connexus

Get tech support for Connections Academy’s online learning portal by phone, email, or the learning portal to keep your day running smoothly.

Connections Academy’s technology support staff members have an expansive knowledge of computer technology and our online learning portal. They will help you troubleshoot any problems. The support team members also have remote diagnostic tools that allow them to “see” a student’s computer and correct problems from afar.

Phone and Email Family Connexus Support

Connections Academy provides extensive technical support for students and parents via toll-free phone service and email. During regular business hours (8 a.m. to 11 p.m. EST, Monday-Friday and 10 a.m. to 7 p.m. EST, Saturday-Sunday), calls and emails are routed directly to the technical support staff on duty. After hours and on weekends, requests for help are recorded and responded to the next business day.

Online Tech Support Resources

Connections Academy provides numerous online resources for parents, students, and staff. The extensive online help system is searchable and easy to use. You can find help on the following topics:

  • using Connexus features
  • troubleshooting problems with your computer
  • using the software on your computer
  • and much more!

Connections Academy also provides detailed training online that is interactive and engaging. It covers topics such as:

  • helping your child be successful in a virtual school
  • staying organized
  • curriculum differences across grade levels
  • using Connexus